Privacy Policy

Last Updated: Oct 1, 2024

Welcome to LULUGO TECH LLC's Privacy Policy. We may also operate under other brand names, such as FleetTurbo. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services and courier services. By using our services, you agree to the collection and use of information in accordance with this policy. For the purposes of this Privacy Policy, "Service" has the same meaning as defined in our Terms of Service.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.

1.1 Information You Provide to Us

Account information: When you create an account, we collect your name, email address, and password.
Profile information: Any additional information you choose to add to your profile.
Communication: If you contact us, we may keep a record of that correspondence.
Payment information: If you make a purchase or use our courier services, we collect payment card details and billing information.
Shipping information: For our courier services, we collect shipping addresses and recipient information.

1.2 Information We Collect Automatically

Usage information: How you use our services, including your search queries and interactions with content.
Device information: Type of device, operating system, unique device identifiers, and network information.
Location information: General location inferred from IP address, and more precise location data for courier services (with your consent).
Cookies and similar technologies: We use these to collect information about your browsing behavior.

2. How We Use Your Information

We use your information for various purposes, including:

Providing, maintaining, and improving our services, including our courier services
Processing transactions and sending related information
Sending you technical notices, updates, security alerts, and support messages
Responding to your comments, questions, and customer service requests
Monitoring and analyzing trends, usage, and activities in connection with our services
Personalizing and improving the services and providing advertisements, content, or features that match user profiles or interests
Optimizing routes and improving efficiency for our courier services

We may share your information in the following situations:

With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of LULUGO TECH LLC or others
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
With your consent or at your direction

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need personal information, we securely delete or destroy it.

5. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data both in transit and at rest, regular security assessments, and restricted access to personal information on a need-to-know basis.

However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information:

Access and Update: You may access and update your account information at any time by logging into your account or contacting us.
Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Objection and Restriction: You can object to or request restriction of the processing of your personal information under certain circumstances.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Opt-out: You can opt-out of receiving promotional communications from us by following the instructions in those communications.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us.

8. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the personal information we've collected about you and how we've used and shared it.
Right to Delete: You can request that we delete the personal information we've collected from you.
Right to Opt-Out: You can opt-out of the sale of your personal information.
Right to Non-Discrimination: We won't discriminate against you for exercising your rights under the CCPA.

To exercise these rights, please contact us using the information provided below.

10. International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the services from outside of the U.S., please be aware that information collected through the services may be transferred to, processed, stored, and used in the U.S. and other jurisdictions.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. For more information about the cookies we use and your choices regarding cookies, please visit our separate Cookie Policy.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. We will provide this notification in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

13. Dispute Resolution

Any disputes arising under this Privacy Policy will be resolved in accordance with the Dispute Resolution provisions in our Terms of Service.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

LULUGO TECH LLC
2023 S 8TH ST #B ALHAMBRA CA 91803
Email: help@lulugo.tech

Thank you for trusting LULUGO TECH LLC with your information.